Business Operations Analyst II - Billing & Credit

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:

• Billing Accuracy
• Customer Payments
• Customer Fraud and Revenue Assurance
• Customer Delinquency, Collections, and Bankruptcy
• Customer Installation Damage Claims
• Third Party Provider Payments
• Vendor Relations

The Billing Operations team is responsible for managing day to day operations for DISH customer billing. They are responsible for auditing and analyzing customer accounts to ensure billing and payment accuracy across all billing platforms. The job functions include, but are not limited to vendor relations, account auditing and analysis, evaluating and improving overall customer experience, managing payment and billing initiatives for DISH, including understanding billing and payment budgets, developing efficiencies and driving improvements to meet organizational goals.

Key Responsibilities:

• Identify billing issues resulting in over/undercharging the customer, perform release management for all initiatives that impact customer billing, audit new and existing customer offers to ensure billing accuracy, manage/monitor exception accounts including employee offers, demo and VIP accounts

• Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance; maintain external data files and input values into various reports in an efficient manner
• Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
• Create ad-hoc reports as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude

Education and Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics
• 2+ years of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Experience in Customer Billing and/or Release Management preferred
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Microsoft Access is a plus
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.