Business Operations Analyst

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation’s fourth facilities-based wireless carrier and a new disruptive force in the market.

We are seeking a highly skilled and motivated Business Operations Analyst to join our dynamic team. This role is crucial for enhancing the effectiveness and efficiency of our wireless business by leveraging data-driven insights, identifying areas for improvement, and implementing best practices. The ideal candidate will have a strong background in utilizing strong collaboration skills and an analytical approach to drive complex projects impacting internal and external stakeholders. Join us in shaping the future of wireless technology as we strive for excellence in driving network solutions and continuously improving our customer experience!

Key Responsibilities:

• Own end-to-end analysis of sales KPIs, channel performance, and regional trends to drive data-informed decisions that fuel revenue growth
• Design and implement initiatives that improve sales efficiency, streamline workflows, and support execution of national and regional strategies
• Build, maintain, and optimize dashboards and reporting tools using tools like Excel, Tableau, Power BI, and SQL to empower field and leadership visibility
• Partner with Sales, Marketing, Finance, and Supply Chain to ensure seamless execution of promotions, launches, and operational changes
• Identify pain points in sales and support operations; develop and implement solutions to increase speed, reduce errors, and improve outcomes
• Act as a trusted advisor to senior leadership, delivering executive-level insights and recommendations with clarity, context, and confidence

Education and Experience:

• Bachelor's degree in business administration, economics, or a related field
• 5+ years of experience in business operations or a related field

Skills and Qualifications:

• Candidate must reside in the Chicago Market
• Strong problem-solving abilities to assess complex business challenges and develop actionable solutions
• Expertise in data analysis through spreadsheets, with a deep understanding of key performance indicators (KPIs) and metrics
• Excellent organizational skills to oversee multiple projects, ensuring timely execution and alignment with business goals
• Experience with process optimization to enhance efficiency, productivity, and overall business outcomes
• Proficiency in mapping current business processes and identifying opportunities for process improvements or automation
• Expertise in gathering detailed business and technical requirements from stakeholders
• Proven experience in managing and engaging with a variety of stakeholders, including executives, department heads, IT teams, and external vendors
• Exceptional verbal and written communication skills, with the ability to understand and articulate complex technical and business concepts

• Excellent project management skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite and/or Google Suite, specifically spreadsheet applications
• Strong analytical skills

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.