Call Center Quality Assurance Evaluator

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.

Key Responsibilities:

• Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks
• Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
• Provide accurate, consistent and fair evaluations while providing clear and concise feedback
• Participate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of business
• Meet all DISH’s performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals
• Regular and predictable attendance

Education and Experience:

• Associates Degree is a plus; or a combination of education and experience

Skills and Qualifications:

• Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity
• Have the drive to learn and master DISH tools and resources
• Basic understanding of Google Suite
• Appropriately organize, prioritize and monitor tasks for effective and efficient work completion
• Ability to display proper writing, communication and active listening skills

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.