Credit & Collections Strategy Analyst

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Candidates must be willing to participate in at least one in-person interview.

This role addresses the complex challenge of optimizing revenue assurance and credit risk within a dynamic telecommunications landscape. The analyst will bridge the gap between raw delinquency data and actionable executive strategy by identifying emerging trends and process gaps. By leveraging advanced data interpretation and automation, the position ensures the enterprise maintains high billing accuracy while proactively mitigating financial risks.

What Success Looks Like (Objectives)

• Drive strategic performance improvements through data-driven insights to optimize delinquency and collections recovery targets while maintaining high levels of customer satisfaction

• Identify critical trends in credit and delinquency by analyzing roll rates and complex datasets to provide leadership with actionable recommendations for business strategy

• Serve as a Subject Matter Expert for cross-functional initiatives, bridging operational processes with data-driven strategy to align with departmental OKRs

• Produce and validate complex reporting structures that alert the business to unforeseen performance shifts or emerging financial risks in real-time

• Leverage AI tools and automation to streamline reporting cycles and enhance the precision of predictive credit models

• Foster strategic relationships with internal and external stakeholders to ensure collaborative problem-solving across the billing and credit ecosystem

Core Skills and Competencies (What you’ll bring)

• Advanced analytical expertise to interpret complex technical instructions and translate abstract variables into concrete business solutions

• Proficiency in data interpretation and diagnostic tools to uncover root causes behind performance shifts and financial trends

• AI literacy and the ability to apply generative AI tools to innovate and automate traditional analytical workflows

• Exceptional communication and narrative-building skills required to deliver complex data-driven presentations to stakeholders at all levels

• Critical experience navigating high-volume credit, delinquency, or collections environments with a focus on strategic troubleshooting

• High-level mastery of advanced spreadsheet functions and data visualization to drive departmental accuracy and revenue assurance

Additional Qualifications

• Experience with SQL, AWS, or Python to enhance data extraction and modeling

• Prior exposure to AI tools such as Google Gemini and NotebookLM for data synthesis

• Specialized background in collections, delinquency, or credit strategy

Minimum Requirements

• Minimum Education: Bachelor’s Degree in Accounting, Business Administration, Economics, Finance, or a related field

• Minimum Experience: 2 years of related experience in analytical reporting, data analysis, or financial operations

• Required Technical Skills: * Advanced Microsoft Excel (Pivot Tables, SUMIF, VLOOKUP, Macros)

  • Google Suite (Sheets, Slides, Docs)

  • Analytical troubleshooting and reporting

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)