Retail Support Specialist

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.

Key Responsibilities:

• Conducts incentive payment and charge back research
• Partners with local retailers, clarifies web site access and content download instructions, consumer and prospect qualification requirements, retailer business rules, retailer agreement terms, new and existing customer promotional programs, and much more
• Takes a genuine interest in teaching our local retailers how to be successful while utilizing the tools available to them
• Stays fully informed about all company products, services, programming, equipment, as well as internal email announcements
• Supports retailers in their efforts to acquire new subscribers and in the maintenance of existing subscriber accounts
• Responsible for replicating various web site and phone/tablet based application error messages and providing necessary troubleshooting and able to partner with our User Acceptance Testing group to identify a resolution
• Ensures one-call resolution & strives towards world-class customer service by exceeding expectations whenever possible

Education and Experience:

• High school diploma or general education degree (GED); and one year of related experience, service industry preferred; and/or training

Skills and Qualifications:

• Fluent English required
• Must have experience in a customer service focused role
• Identify problems, complete necessary research, and provide solutions to audiences
• Work a hybrid schedule with monthly onsite days at the Meridian location

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.