Retention Call Center Agent - No Sales Experience Required

Company Summary

Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission
1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided!

Department Summary

Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.

Job Duties and Responsibilities

What You’ll Do:

• Position and sell products/services to new and existing customers
• Assess customer needs and offer the best solution
• Bounce back from challenging calls and stay focused on long-term goals
• Manage time effectively while engaging with customers and handling data entry
• Provide exceptional customer service to build and maintain relationships

What’s in it for You:

• Career Growth: Opportunity to promote up to two levels in your first year
• Uncapped Commission: Top performers earn over six figures
• Rewards and Recognition Program: Earn high-value prizes & trips
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Application Process Overview:

After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements

• High school diploma/GED
• Ability to work full-time on-site
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone/device with active network connection
• Pre-employment screen
• Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

At EchoStar we know the excitement of new endeavors. We pride ourselves in not just our engineering expertise, but as pioneers forging technological change to improve the lives of our customers. We are Connecting the World in new and exciting ways, and offer you the opportunity to learn more about how EchoStar family of companies could be the right destination for you!

Pioneering the Future

Our work is bigger than technology or telecommunications. It’s about anticipating our customers’ needs - meeting today’s demands while solving for tomorrow.

Transform Connectivity, Unlock Your Potential

EchoStar drives connectivity through networking solutions that help families and loved ones communicate. Collaboration across our team members results in groundbreaking projects that redefine the industries we serve. Help us change the way people keep in touch.

Leading our portfolio of brands, EchoStar grew from a startup over four decades ago to become a modern leader in global connectivity. Our innovative launches revolutionized and continue to reshape the telecommunications industry. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions. Our team redefines the way the world connects and communicates—that is our purpose and the fuel behind our relentless commitment to our customers.

DISH

DISH was founded on adventure and a desire to win. This drove us to launch satellites into space when people said we couldn’t and connect millions of Americans to the TV they love when the cable companies wouldn’t. Today, we bring the best value, service and technology to America through satellite TV, earning us some of the highest customer satisfaction scores in the country year after year.

Sling TV

In 2015, Sling TV disrupted the very industry DISH helped create by launching the world’s first live TV streaming platform, and we remain the gold standard for live-streaming entertainment today. Our team continues to redefine consumer choice to evolve our product and bring the best entertainment to our customers.

Hughes

Hughes is the world's leading provider of broadband satellite services, products and managed network solutions for a variety of customers. Whether transforming telecommunications or government affairs, our diverse partnerships enable our team to deliver industry-leading networking solutions that serve customers across the globe and support the protection of our country.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.