Senior Data Analyst

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

This position is within the Performance Optimization (PO) team in the Customer Experience Operations (CXO) organization. PO is a shared resource group of data engineers, data analysts, software engineers, and program managers. We develop and maintain web applications, process automations, ETL, and reporting solutions for CXO teams.

Key Responsibilities:

• Identify, prioritize, and lead high-impact AI/ML and GenAI use cases that drive measurable improvements in customer experience and business outcomes

• Provide technical leadership across the full AI lifecycle, including modeling approaches, data architecture, MLOps, deployment, and ongoing monitoring to ensure scalable, reliable, and compliant solutions

• Apply advanced NLP and GenAI techniques to analyze large volumes of structured and unstructured data (e.g., deployed code, requirements, CX signals) to automate insights and improve CXO process efficiency

• Design, prototype, and implement customer-facing GenAI solutions such as RAG-based knowledge systems, automated resolution summaries, and intelligent CX tooling

• Establish and champion AI best practices, data governance, and ethical AI principles (fairness, transparency, regulatory compliance), while serving as the AI/ML subject matter expert across data, analytics, and engineering teams

• Partner with business and product leaders to translate complex technical insights into clear, actionable recommendations, influence roadmaps and investment decisions, and drive AI enablement through training, documentation, and hands-on guidance

Education & Experience:

• Master’s or PhD in quantitative field (Computer Science, Mathematics, Statistics, Engineering) or equivalent practical experience
• 4+ years of professional experience in an advanced analytics role with a focus on Customer Experience or Operational Analytics within a large enterprise or equivalent practical experience

Skills and Qualifications:

• Proven track record of leading and delivering end-to-end advanced analytics projects from conception to production and resulted in significant and measurable value
• High technical proficiency in Python, NLP, GenAI prototyping (e.g., prompt engineering, RAG architecture, vector databases), big data (e.g., Spark/PySpark, cloud-based data processing, Hadoop)
• Exceptional written and verbal communication skills with a proven ability to distill complex technical concepts clearly and concisely to non-technical audiences
• Demonstrated thought leadership in identifying and solving ambiguous, high-value problems
• Proven ability to influence and build consensus across diverse, cross-functional teams without direct authority

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)