Manager, Content and Learning Experience

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Candidates must be willing to participate in at least one in-person interview.

As the strategic engine informing over 5,000 frontline employees, this leader bridges the gap between high-level instructional strategy and impactful corporate storytelling. The role solves the challenge of maintaining content consistency and effectiveness across diverse business units by orchestrating a modern ecosystem where AI-powered efficiency meets field excellence. Success involves scaling learning outcomes for Pay TV and Mobile Connectivity units while leading a hybrid team of designers through digital transformation.

What Success Looks Like (Objectives)

• Empower a team of LX Designers to achieve operational excellence by applying advanced adult learning principles to high-priority business initiatives

• Drive field performance through the development of comprehensive, multi-channel training strategies that align directly with departmental OKRs for Pay TV and Mobile Connectivity

• Accelerate content production cycles by integrating Generative AI into team workflows for technical drafting and asset optimization

• Foster organizational alignment by partnering with executive leadership and HR to translate complex technical insights into cohesive, brand-aligned messaging

• Select and implement optimized instructional methodologies, such as microlearning and simulations, to maximize employee engagement and knowledge retention across the Oracle LMS

• Maintain rigorous brand stewardship by overseeing the quality of all departmental materials from technical job aids to executive-level updates

Core Skills and Competencies (What you’ll bring)

• Advanced proficiency in the Articulate 360 Suite and Adobe Creative Cloud to produce high-end digital learning experiences

• Expertise in crafting persuasive narratives that resonate with both technical frontline staff and executive-level stakeholders

• Strategic AI literacy with the ability to leverage Generative AI for workflow personalization, data analysis, and creative content acceleration

• Critical experience managing complex, cross-functional projects from initial conception through performance evaluation in a fast-paced environment

• Analytical thinking skills used to define business problems and establish data-driven facts that lead to valid conclusions for continuous improvement

• A proven history of supervising and mentoring design teams to maintain high standards of quality and professional development

Minimum Requirements

• Minimum Education: Bachelor’s Degree in Communications, Education, Marketing, or a related field

• Minimum Experience: 5 years of experience in Instructional Design, Corporate Communications, or Enablement, including at least 1 year of supervisory or management experience

• Required Technical Skills:

  • Articulate 360 Suite

  • Adobe Creative Cloud

  • Oracle Learning Management System (LMS)

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)